Terms of service

Terms of Service

Last updated: July 2026

Welcome to Squishy Society.

By accessing our website or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

If you do not agree to these Terms, please do not use our Services.

Overview

Throughout these Terms, "we", "us", and "our" refer to Squishy Society.

These Terms apply to all visitors, customers and users of our website and services.

By accessing our website or placing an order, you agree to comply with these Terms and all applicable laws.

Online Store Terms

By using this website, you confirm that:

  • You are at least the minimum legal age required to make purchases in your location, or you have permission from a parent or legal guardian.
  • Any information you provide is accurate and complete.
  • You will not use our website or products for any unlawful, fraudulent or unauthorised purpose.
  • You will comply with all applicable laws and regulations.

Product Information

We make every effort to ensure our products are accurately described.

However:

  • Colours may vary slightly due to lighting, photography and screen settings.
  • Handmade products naturally vary in colour, texture, filling, firmness and appearance.
  • Minor cosmetic imperfections may occur and are not considered faults.
  • Product dimensions are approximate.
  • Product descriptions, pricing and availability may change without notice.

Product Use & Safety

Our products are intended for sensory play only.

By purchasing our products, you acknowledge that:

  • They are not edible.
  • They should not be microwaved, heated, boiled or frozen.
  • They should not be intentionally punctured, cut or torn.
  • Products should be used in accordance with the care and safety instructions provided on our website and included with your order.
  • Adult supervision is recommended for younger children.
  • Products should be kept away from children under 3 years of age due to choking hazards if damaged.

Failure to follow these instructions may result in damage to the product and may void eligibility for refunds or replacements.

Orders

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel duplicate or suspicious orders.
  • Cancel orders where fraud or unauthorised activity is suspected.
  • Correct pricing or listing errors.

If payment has already been taken for a cancelled order, a full refund will be issued.

Pricing & Payments

  • All prices are shown in Australian Dollars (AUD).
  • Prices may change without notice.
  • Payment must be received before orders are processed.
  • We are not responsible for fees charged by your payment provider or bank.

Shipping

Shipping estimates are provided as a guide only.

We are not responsible for:

  • Shipping carrier delays.
  • Weather events.
  • Customs delays.
  • Public holidays.
  • Incorrect addresses supplied by customers.
  • Parcels marked as delivered by the shipping carrier.
  • Delays during major restocks or promotional periods.

Customers are responsible for ensuring their shipping address is correct before placing an order.

Returns & Refunds

Our Refund Policy forms part of these Terms of Service.

By placing an order, you acknowledge that you have read and accepted our Refund Policy before purchasing.

Product Care

To help maximise the lifespan of your squishy, customers should:

  • Avoid sharp objects.
  • Avoid excessive stretching or pulling.
  • Store products away from direct sunlight and extreme temperatures.
  • Follow all care instructions provided.

Natural wear and tear is expected with regular use.

Limitation of Liability

To the maximum extent permitted by law, Squishy Society is not liable for:

  • Damage caused by misuse.
  • Damage caused by excessive squeezing, stretching or pulling.
  • Damage caused by puncturing, cutting or tearing.
  • Damage caused by microwaving, boiling, freezing or heating products.
  • Damage caused by failure to follow our care or safety instructions.
  • Indirect, incidental or consequential losses arising from the use of our products or website.

Nothing in these Terms excludes or limits any rights available under the Australian Consumer Law.

Intellectual Property

All content on this website is owned by Squishy Society, including but not limited to:

  • Product names
  • Branding
  • Logos
  • Product photographs
  • Videos
  • Graphics
  • Website design
  • Product descriptions
  • Text

You may not reproduce, copy, distribute, modify or commercially use any content without our prior written permission.

Third Party Services

Our website uses trusted third-party providers including Shopify, payment processors and shipping partners.

We are not responsible for the policies, services or content provided by third-party websites.

Privacy

Your use of our website is also governed by our Privacy Policy.

By using our Services, you acknowledge that your personal information will be handled in accordance with that policy.

Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Where required by law, consumers are entitled to remedies including repairs, replacements or refunds for products that experience a major failure or do not meet consumer guarantees.

Changes to These Terms

We may update these Terms of Service from time to time.

Any updates will be published on this page with the revised "Last updated" date.

Continued use of our website after changes have been published constitutes acceptance of those changes.

Contact Us

If you have any questions about these Terms of Service, please contact us.

Squishy Society
📧 squishysociety@outlook.com

We'll be happy to assist you.