Privacy policy

Privacy Policy

Last updated: July 2026

At Squishy Society, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order or interact with us.

Our website is powered by Shopify, which enables us to provide our products and services to you.

By using our website or purchasing from Squishy Society, you acknowledge that your personal information will be collected and handled in accordance with this Privacy Policy.

Personal Information We Collect

"Personal information" means information that can identify you.

Depending on how you interact with our website, we may collect:

  • Your name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order history
  • Account information
  • Products you purchase or view
  • Messages or enquiries you send us
  • Device information, including IP address, browser type and operating system
  • Website usage information

How We Collect Your Information

We collect information:

  • Directly from you when placing an order.
  • When you create an account.
  • When you subscribe to our emails.
  • When you contact us.
  • Automatically through cookies and website technologies.
  • Through Shopify and trusted service providers.
  • Through advertising and analytics partners where applicable.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Verify your identity where required.
  • Manage your account.
  • Process payments.
  • Send order confirmations and shipping updates.
  • Respond to enquiries.
  • Improve our website, products and customer experience.
  • Detect and prevent fraud or unauthorised transactions.
  • Comply with legal obligations.
  • Send marketing emails and promotional offers (you can unsubscribe at any time).

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Improve website performance.
  • Analyse visitor behaviour.
  • Provide personalised advertising where applicable.

You can disable cookies through your browser settings. Please note that doing so may affect the functionality of parts of our website.

Email Communications

When you place an order, we may send emails relating to:

  • Order confirmations.
  • Shipping updates.
  • Customer support.
  • Important information regarding your purchase.

These emails are necessary to fulfil your order.

If you subscribe to our mailing list, we may also send information about:

  • Restocks.
  • New product launches.
  • Promotions.
  • Exclusive offers.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in every email.

Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

  • Shopify.
  • Payment providers.
  • Shipping carriers.
  • Marketing providers.
  • Website analytics providers.
  • Government authorities where required by law.

We never sell your personal information.

Shopify

Our store is hosted by Shopify.

Your personal information may be processed by Shopify and its trusted partners in accordance with Shopify's own Privacy Policy.

Payment Information

For your security, Squishy Society does not store your full payment card information.

Payments are securely processed through trusted third-party payment providers.

Website Analytics

We may use website analytics tools to understand how visitors interact with our website.

This information helps us improve our products, services and overall customer experience.

Third Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children.

Data Security

We take reasonable precautions to protect your personal information against loss, misuse and unauthorised access.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders.
  • Provide customer support.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our policies.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your personal information where permitted by law.
  • Withdraw your consent to receive marketing communications.
  • Request a copy of the personal information we hold.

To exercise any of these rights, please contact us.

Australian Privacy Laws

Squishy Society is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

International Transfers

Your personal information may be stored or processed outside Australia by Shopify or our trusted service providers.

Where this occurs, we take reasonable steps to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date shown above.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Squishy Society
📧 squishysociety@outlook.com

We'll do our best to respond as soon as possible.