Contact

Contact Us

We're here to help! 💗

Whether you have a question about your order, a product, shipping, or anything else, we'd love to hear from you.

Get in Touch

📧 Email: squishysociety@outlook.com

We aim to respond to all enquiries as quickly as possible, typically within 1–2 business days.

Before Contacting Us

To help us assist you as quickly as possible, please include:

  • Your order number (if applicable)
  • Your full name
  • A detailed description of your enquiry
  • Clear photos or videos if you're contacting us about a product issue

Damaged or Incorrect Orders

If your order arrived damaged, faulty or incorrect, please contact us within 24 hours of delivery and include:

  • Your order number
  • Clear photos or videos of the issue
  • Photos of the packaging (if applicable)

We'll review your claim and work with you to find the best solution.

Frequently Asked Questions

Before contacting us, you may find the answer on one of our information pages:

  • Shipping Policy
  • Refund Policy
  • Safety & Care
  • Terms of Service
  • Privacy Policy

Business Hours

Our inbox is monitored Monday to Friday.

Response times may be slightly longer during restocks, public holidays or busy periods, but we'll always do our best to get back to you as soon as possible.

Contact Us

We're here to help! 💗

Whether you have a question about your order, a product, shipping, or anything else, we'd love to hear from you.

Get in Touch

📧 Email: squishysociety@outlook.com

We aim to respond to all enquiries as quickly as possible, typically within 1–2 business days.

Before Contacting Us

To help us assist you as quickly as possible, please include:

  • Your order number (if applicable)
  • Your full name
  • A detailed description of your enquiry
  • Clear photos or videos if you're contacting us about a product issue

Damaged or Incorrect Orders

If your order arrived damaged, faulty or incorrect, please contact us within 24 hours of delivery and include:

  • Your order number
  • Clear photos or videos of the issue
  • Photos of the packaging (if applicable)

We'll review your claim and work with you to find the best solution.

Frequently Asked Questions

Before contacting us, you may find the answer on one of our information pages:

  • Shipping Policy
  • Refund Policy
  • Safety & Care
  • Terms of Service
  • Privacy Policy

Business Hours

Our inbox is monitored Monday to Friday.

Response times may be slightly longer during restocks, public holidays or busy periods, but we'll always do our best to get back to you as soon as possible.