Contact Policy

Last updated: July 2026

If you have any questions about your order, our products, shipping, refunds, or any of our policies, we're always happy to help.

Email: squishysociety@outlook.com

We aim to respond to all enquiries as quickly as possible. Please allow 1 to 3 business days for a response, particularly during restocks and busy periods.

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name
• Your order number (if applicable)
• A detailed description of your enquiry
• Photos or videos if you are reporting a damaged or faulty item

PR & Collaboration Enquiries

Please do not email us regarding PR, influencer collaborations, or affiliate opportunities, as these emails will not receive a response.

For all PR or collaboration enquiries, please contact us through our TikTok account.

Business Hours

Our support team operates during standard Australian business hours. Responses may take longer on weekends, public holidays, and during major restocks.

Thank you for supporting Squishy Society! 🩷